FAQ

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Help Library

 
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Whether you are a beginner to digital planning or need assistance with your recent order, your questions are answered here. If you still need help, feel free to submit a request.

 
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General

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It’s a planner for your iPad or tablet! A digital planner is just like a paper planner but instead of paper, it is a PDF file (which stands for portable document format).

In other words? A digital planner is simply a more portable version of a paper planner. They are coded with these things called hyperlinks, which allow you to tap the tabs, buttons, text, etc., to jump between the pages of the planner.

The planners can then be imported into apps that allow you to ‘mark up’ PDF files. You’re probably already familiar with Adobe Reader (like on your computer), but you can import PDFs into apps like GoodNotes, Notability, Noteshelf, and others.

 
[/accordion-item] [accordion-item title=”How do I install fonts on iPad?”]

Check out this tutorial to learn how to install fonts on iPad.

 
[/accordion-item] [accordion-item title=”What do I need to get started?”]

In addition to your iPad/tablet, it is very beneficial to have an Apple Pencil/stylus (possibly a keyboard, if you prefer to type) and basic knowledge of your preferred note-taking app (whether it is GoodNotes, Notability, etc).

 
[/accordion-item] [accordion-item title=”How do I access the free downloads?”]

Sign up for our newsletter. You’ll receive a link to access all free downloads.

 
[/accordion-item] [accordion-item title=”How do I use the hyperlinks in a digital planner?”]

For hyperlinks to work in GoodNotes, you’ll need the ‘Read-Only’ tool active. Find it in the top-right corner – it looks like a crossed-out pencil.

 
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Compatibility

 
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These digital planners work great on any iPad running iPadOS 12 or newer.

 
[/accordion-item] [accordion-item title=”Do digital planners work on Android phones or tablets?”]

Even though this digital planner is made for iPad, it works fine on most Android tablets too—just grab a PDF app like Xodo or Noteshelf.

 
[/accordion-item] [accordion-item title=”Do the digital planners, notebooks, and stickers work on iPhones?”]

These digital templates look best on an iPad, but you can view them on your iPhone too using GoodNotes 6. It syncs everything between devices – I often pull up my planner or notebook when I’m out to mark things off my list with a finger.

 
[/accordion-item] [accordion-item title=”Do these digital templates (planners, notebooks, stickers) work on a computer?”]

Digital templates work great on Macs (MacBook or iMac) using the GoodNotes MacOS app. You can also view them in Preview or Adobe Acrobat, but editing is pretty basic.
For PC, the free Xodo desktop app is a great choice to use your digital templates.

 
[/accordion-item] [accordion-item title=”What apps work with this Digital Notebook?”]

I highly recommend GoodNotes for the best experience, but digital planners work with most PDF apps too. Here are some popular picks:

  • GoodNotes 6

  • Xodo (free)

  • Notability

  • Noteshelf

  • ZoomNotes

  • PDF Viewer (free)

Just a heads-up: these digital planners won’t work with OneNote or Evernote.

 
[/accordion-item] [accordion-item title=”Which iPad is a required for digital planning?”]

iPad models that are still receiving software updates from Apple are recommended. For a list of devices currently being supported by the latest software, please visit this list.

 
[/accordion-item] [accordion-item title=”Can I use an Android tablet for digital planning?”]

Yes. While an iPad is used for all tutorials, digital planners can be used in compatible apps on Android as well.

 
[/accordion-item] [accordion-item title=”What apps are compatible with digital planners?”]

All digital planners from puddingplanner are PDF files, and thus, will work in any note-taking app that accepts the use of hyperlinked PDF files, such as GoodNotes, Notability, ZoomNotes, Noteshelf, CollaNote, Zinnia, and many others.

 
[/accordion-item] [accordion-item title=”Do digital planner sync to Google Calendar, Apple Calendar, etc?”]

What you do in your digital planner will not sync to any calendar app. This includes using digital planners that have Apple Calendar/Reminders integrations, as they’re simply shortcuts to open those app(s). Instead, split-screen your calendar and note-taking app with your planner and then drag & drop your deadlines.

 
[/accordion-item] [accordion-item title=”Can I use a digital planner in Microsoft OneNote?”]

Puddingplanner digital planners are not compatible with Microsoft OneNote.

[/accordion-item] [accordion-item title=”Will what I write on my daily/weekly/monthly page auto-populate on other pages in my digital planner?”]

No. Digital planners are PDF files and are meant to emulate paper planners. What you write on a daily page in a paper planner will not automatically appear on the weekly of that paper planner. The same is true for digital planners.

To make use of such a feature, you’d need to just use a digital calendar (Google Calendar, Apple Calendar, Fantastical), which are not digital planners.

 
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Troubleshooting

 
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welcome to effortless planning! Trust us, you’ll absolutely love it. Here’s how it works:
 
After buying, just download the digital planner file (it’s a PDF!) to your iPad. You can also Airdrop it from another device, like your computer.
Add our digital planner into your favorite note-taking app. (We’re big fans of Goodnotes and Notability.)
Grab your Apple Pencil and dive into your new digital notebook right inside the app.
 
[/accordion-item] [accordion-item title=”How do you use the digital stickers?”]
If you’re using GoodNotes with your digital planner, import the sticker book ending in ‘.goodnotes’. This special file pre-loads all stickers perfectly cropped! For detailed digital stickers guidance, check our tutorial.
 
To import grouped sheets:
Open sticker folder in Files
Drag desired sheet to your note app
Tap+hold sheet, select Crop
Crop around sticker, tap Done
 
To import individual PNGs:
Open ‘Individual PNG Files’ in Files
Drag chosen sticker to your app
Position freely – resize and arrange as needed.
 
[/accordion-item] [accordion-item title=”The hyperlinks are not working in my digital planner. What do I do?”]

First, make sure you are in reading mode or alternatively, long-press and click “Open Link” to navigate your digital planner if using GoodNotes. Here’s step-by-step instructions from GoodNotes on switching to reading mode. If you are in reading mode, digital planner hyperlinks will break if you delete pages.

Thus, it is recommended to never delete pages. You will need to recover the pages from the trash bin or redownload & import a fresh copy of the planner.

Please make certain that your app is updated as well.

 
[/accordion-item] [accordion-item title=”I’m experiencing lags, glitches, or bugs while digital planning…”]

Unfortunately, this is due to bugs or glitches related to the app you are using. Digital planners are simply documents, so they won’t experience glitches, non-loading pages, etc.

You can view a full list of confirmed issues with GoodNotes here.

It is recommended to reach out to the app developers directly with these issues, and as unfortunately, Puddingplanner is not affiliated with these companies and cannot provide app support.

 
[/accordion-item] [accordion-item title=”My stickers appear in glitched. What do I do?”]

Unfortunately, this is due to the GoodNotes 6 update. We are working tirelessly to update any stickers affected by the GoodNotes 6 since unfortunately, we are still waiting for an update on this fix from the GoodNotes team themselves. Once an update is available that fixes the glitching stickers due to the GoodNotes 6 update, you’ll receive an email with the updated files.

 
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My Order

 
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Due to the digital nature of all products, we cannot offer refunds, returns, or exchanges for any reason. Please double-check your cart before placing an order, and respect our policies.

 
[/accordion-item] [accordion-item title=”Payment options”]

All listed prices are in US dollars. Your payments are securely processed through Stripe – we accept all major cards including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. Digital wallet payments via PayPal are also welcome

 
[/accordion-item] [accordion-item title=”Declines and failed payments”]

Don’t worry—payment declines can happen for a few common reasons. You might’ve entered card details incorrectly, have insufficient funds, or our payment processor could be experiencing a hiccup. We suggest double-checking your card number, expiry date, and CVV, then giving your order another shot. If it still doesn’t go through, your bank or payment provider can help troubleshoot further.

[/accordion-item] [accordion-item title=”Order cancellations”]

Once you place an order, we can’t modify or cancel it. We encourage you to review all details and ask questions before purchasing. Since we offer digital products, refunds, returns, and exchanges aren’t available. Full policy details: https://puddingplanner.com/refund-policy/

[/accordion-item] [accordion-item title=”I am getting an expired link error”]
If you encounter an “expired” link, rest assured that you can access your digital downloads.
 
Please send us a support request and attach the file you’re experiencing issues with. We’ll contact you as soon as possible with the download link. If you also receive an expired or broken link error from Google, please follow the same steps.
[/accordion-item] [accordion-item title=”How do I download my order?”]
You will be able to download your files immediately after purchase at the payment confirmation page.
 
Additionally, you will receive an email containing links to download your purchase. Please check your spam folder if you have not received an email from us.
 
 
[/accordion-item] [accordion-item title=”I can not redownload my past orders”]

Reach out to support, so we can manually add your digital downloads to your account. While you wait for support to get back to you, create a free puddingplanner.com account using the same email address you used for your past orders from us if you do not already have an account.

 
[/accordion-item] [accordion-item title=”I hit the maximum download limit for my order”]

That’s no issue! Reach out to support, and we can refresh the limit so you can redownload your file(s).

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My Account

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Click “Forgot Password” to receive an email on how to reset your password.

Important: Simply placing an order does not create an account. First, check to see if you have an account with us.

 
[/accordion-item] [accordion-item title=”I have an account on puddingplanner but am not receiving newsletter emails”]
The newsletter and account on our website are not mutually exclusive. It is possible to have one, but not the other.
 
You’ll need to create an account on puddingplanner.com if you’d like one. You’ll need to sign up for the newsletter if you’d like to receive emails from us.
 
[/accordion-item] [accordion-item title=”I placed an order using an incorrect email address”]

Please submit a support ticket. We can update your email address.

[/accordion-item] [accordion-item title=”I can not log into my course or mini workshop”]

We’re happy to help you troubleshoot. Submit a support request.

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